Frequently Asked Questions
Q
Where can I find information about the activities at the resort?
A Enjoy all the fun Los Cabos has to offer without leaving the resort. Indulge in a holistic Spa treatment, relax at the three infinity pools, take a culinary tour around the globe or harmonize your senses during an oceanfront yoga class. Kids and teens will have the time of their lives with activities created especially for them. Grand Velas' activities program can be found on the website.
Q
Are there any special evening events during the holiday season?
A Grand Velas Los Cabos features many exciting holiday events throughout the year, like colorful fireworks on the 4th of July. The resort also hosts food and wine events, such as the Grand Chef Fest, Mexican fiestas and live music at Cocina de Autor. Visit our blog for the latest updates on events.
Q
What are the pool hours?
A Our beachfront Los Cabos resort offers three infinity pools: two for the entire family and one for adults only. The Serenity Pool is for ages 16 and older.
The pools are open daily from 9:00 a.m. to 8:00 p.m.
Feel free to unwind with a good book, or sip a cocktail, poolside. The choice is yours.
Feel free to unwind with a good book, or sip a cocktail, poolside. The choice is yours.
Q
Is the beach at Grand Velas Los Cabos swimmable?
A Although certain areas of Los Cabos are perfect for surfing, snorkeling, and water-sports, the beach in front of Grand Velas is not suitable for swimming or wading due to strong undertows and unpredictable tides. Chileno Beach, located just a mile away, is a great place to escape the crowds, sunbathe and swim. Our beachfront resort also has three infinity pools overlooking the ocean, so you can enjoy breathtaking views while swimming.
Q
Are all pool areas open to all ages or are there pools for adults only?
A
Grand Velas Los Cabos has two family pools and one for adults only named Serenity Pool, available for ages 16 and older. There is also a kids' pool to splash in.
Q
What are the ages and hours for the Kids' Club?
A The Kids' Club at Grand Velas Los Cabos is open daily from 9:00 a.m. to 11:00 p.m. Kids (ages 4 -12) can enjoy unforgettable experiences at Cabo's most luxurious All-inclusive resort, complimentary during your stay. There is also a babysitting service, avaiable at an additional charge.
Q
Do you have a kid's pool? What are the pool hours?
A Yes, Grand Velas Los Cabos has a kids' pool for little ones to relax and play. The pool is open from 9:00 a.m. to 9:00 p.m. Please be advised that there is no lifeguard on duty.
Q
Is there a pickup and drop off shuttle for the airport? How much does it cost?
A Yes, we offer 24-hour airport shuttle service at an additional charge. Our VIP shuttle service is $300 USD for up to 5 people, roundtrip, from Los Cabos International Airport (SJD).
Q
Are pets allowed?
A In order to maintain the pristine tranquility of Grand Velas Los Cabos and remain respectful of other guests, pets are not allowed at our all-inclusive beach resort.
Q
Do all suites have an ocean view?
A Yes, all 307 suites in Grand Velas Los Cabos have ocean views.
Q
Does Grand Velas Los Cabos have suites for guests with limited mobility?
A Yes, we have spacious, accessible suites so that guests with limited mobility can enjoy a comfortable stay.
Q
What is the maximum capacity for the suites?
A The Family Suite has maximum capacity for 6 adults or 4 adults and 2 children.
Q
What is the check-in and check-out time for the suites?
A Check-in is at 3:00 p.m. and the check-out at 12:00 p.m.
Q
What kind of voltage will I find in the suites at Grand Velas Los Cabos?
A All suites have 110 KW connections.
Q
Can the sofa in the suite be used as a sofa bed?
A Our sofas are not sofa beds per se, however, we can place an extra bed in the suite.
Q
What is your cancellation policy for suites?
A The cancelation policy for suites depends on the season and the agency with whom you made your reservation. For more information, please contact our Call Center at 1 888 505 8406.
Q
How can I book a group of suites?
A You can contact us via email at contactcenter@velasresorts.com
Q
Do the suites have a shower or tub?
A All suites at Grand Velas Los Cabos have both.
Q
Is it possible to have an extra bed in the suite?
A Yes, you may request an extra bed by emailing us at: econciergelc@velasresorts.com.
Q
What is the cut off time for my guaranteed suite reservation?
A Your reservation is guaranteed until 11:00 p.m. Please contact the Concierge department if you will be arriving after this time. A one-night charge may be applied depending on the contract clause or the policies of the agency with whom you have reserved.
Q
What brand are the bath amenities offered in the suites?
A At Grand Velas Los Cabos we offer Molton Brown brand bath products.
Q
Can we drink the water in the suites?
A The tap water is drinkable but we recommend drinking the bottled water provided in each suite.
Q
Does Grand Velas Los Cabos offer the option of a suite upgrade?
A Yes, at an additional charge we can grant you a suite upgrade.
Q
Do the resort suites have a microwave?
A The suites do not have a microwave, but if you require one, we can provide one for you.
Q
Does Grand Velas Los Cabos offer options for guests with allergies?
A Yes, our guests' wellbeing is our priority, throughout the resort. We suggest you inform us of any allergies prior to arrival so that we can take necessary measures to accommodate you.
Q
Do the suites have energy-saving technology?
A Yes, all suites have a device next to the door where the key card is placed to turn the electricity on and off. This measure is a very efficient way to save energy.
Q
Is it possible to smoke inside the suites?
A
Our resort is a smoke-free establishment. Smoking inside the suites is not allowed; however, we have designated smoking areas within the property.
Q
In which areas of the hotel can you smoke?
A We have areas marked as smoking areas throughout the resort, which include some terraces and the beach area.
Q
Are the suites fit for the entire family?
A At Grand Velas Los Cabos we offer the amenities necessary for a memorable getaway, with cribs, strollers and Baby Concierge service. We also offer very spacious suites which are ideal for large families.
Q
Does Grand Velas Los Cabos have connecting suites?
A Yes, the resort has 131 connecting suites.
Q
Does the resort have its own transportation?
A Yes, and transportation must be reserved in advance. Your Concierge can gladly schedule it for you. Costs may vary depending on your final destination.
Q
Is Grand Velas Los Cabos a pet-friendly resort?
A To guarantee our impeccable quality of service and remain respectful of other guests, pets are not allowed inside the resort. Only service dogs are accepted.
Q
Does the resort have activities and/or evening entertainment?
A At night we have live music depending on the day of the week.
Q
Is the resort gay-friendly?
A Grand Velas Los Cabos has an inclusion and diversity policy with the LGBT community.
Q
Is the hotel eco-friendly?
A Yes, we have implemented our water saving program with every change of bed linen and towels as well as an energy saving device that deactivates the electricity when the guests are not in their suites. Biodegradable straws are limited but offered to guests who require their use.
Q
Is the internet included?
A Yes, the internet is included at the resort. You may access it by connecting to the Grand Velas Network.
Q
Does Grand Velas Los Cabos offer parking?
A Yes, we have a covered parking lot available for our guests at no extra cost.
Q
Is it necessary to leave a credit card at check-in?
A When you check-in at the resort, you are offered the option of leaving a card on file to open credit for additional charges.
Q
Can you pay in US Dollars at Grand Velas Los Cabos?
A Yes, we accept payments in US Dollars.
Q
Does the resort have rooms for conferences or events?
A Yes, we have one of the largest and most complete convention centers in the destination.
Q
Can you exchange US Dollars to Mexican Pesos at the resort?
A Yes, however please note that you can exchange a maximum of $300 USD per guest, per day; per stay we can accept up to $1,500 USD per person and you will be required to show your passport.
Q
Does Grand Velas Los Cabos have a karaoke night?
A Yes, it is an activity that can be arranged.
Q
How can I submit a review of my reservation or my stay?
A There are two ways you can share your experience at the resort. At the end of your stay, you will receive a satisfaction survey where you can share the full details of your experience. The second option is TripAdvisor, the interactive review site.
Q
What is the maximum age for children to stay free of charge?
A Infants 0 to 3 years of age are free of charge. Children ages 4 and up are subject to a charge which may vary according to season.
Q
Does the resort offer airport transportation?
A Yes, we offer airport transportation for an additional fee.
Q
Is the ocean at the resort swimmable?
A Right in front of our resort it is not permitted to swim due to dangerous ocean conditions.
Q
Are there kids activities at the resort?
A Yes, we have a kids club available to kids aged 4-12 that is open daily 9AM to 11PM
Q
Which hotel has won the Tripadvisor Travellers' Choice Best of the Best 2023?
A
The Tripadvisor Best of the Best 2023 Travelers' Choice Awards includes a wide range of categories that celebrate the finest hotels and resorts worldwide. These prestigious awards recognize establishments that provide unforgettable experiences for travelers.
This year, Grand Velas Los Cabos has been awarded first place in the category of Luxury Hotels in Mexico. This accolade showcases the resort's dedication to delivering unmatched luxury and exceptional service to its guests.
The Tripadvisor Best of the Best Awards are highly regarded within the hospitality industry, as they are based on reviews and opinions shared by millions of travelers worldwide.
Q
How did the Grand Velas Los Cabos stand out among other hotels in the TripAdvisor Travelers' Choice Awards 2023?
A
Grand Velas Los Cabos stood out among other hotels in the TripAdvisor Travelers' Choice Awards 2023 for several reasons. First and foremost, the resort received exceptional reviews and feedback from travelers who had stayed there. The awards are based on the opinions and reviews shared by millions of travelers worldwide, making them a true reflection of customer satisfaction.
Grand Velas Los Cabos impressed guests with its unparalleled luxury and attention to detail. The resort offers top-notch amenities, elegant accommodations, and a wide range of high-quality services, all contributing to a remarkable guest experience. The staff at Grand Velas Los Cabos is known for their warm hospitality, professionalism, and commitment to going above and beyond to ensure guests have a memorable stay.
Additionally, the resort's stunning location in Los Cabos, Mexico, adds to its appeal. With breathtaking views of the ocean and access to pristine beaches, Grand Velas Los Cabos offers a truly idyllic setting for a luxurious vacation.
Furthermore, Grand Velas Los Cabos showcases a strong commitment to culinary excellence. The resort boasts a variety of world-class restaurants, each offering unique and exquisite dining experiences, from gourmet international cuisine to traditional Mexican flavors, the resort's culinary offerings are highly praised by guests.
Overall, the resort's ability to consistently deliver exceptional service, luxurious accommodations, breathtaking location, and outstanding dining experiences sets it apart from other hotels and made it a standout choice among travelers in the TripAdvisor Travelers' Choice Awards Best of the Best 2023.
Q
Did the Grand Velas Los Cabos receive any previous awards or recognition from TripAdvisor?
A Grand Velas Los Cabos has consistently been recognized for its excellence in the TripAdvisor Travelers' Choice Awards, winning several prestigious accolades in previous years. The resort has been named the #1 All-Inclusive Resort in Mexico, the #1 Luxury Resort in Mexico, and has even achieved the impressive ranking of #8 among the Top All-Inclusive Resorts in the world. These repeated victories highlight Grand Velas Los Cabos' unwavering commitment to providing exceptional service, luxurious accommodations, and unforgettable experiences for its guests.
Q
Which hotel has won the Tripadvisor Travelers' Choice Best of the Best 2023?
A
The Tripadvisor Best of the Best 2023 Travelers' Choice Awards includes a wide range of categories that celebrate the finest hotels and resorts worldwide. These prestigious awards recognize establishments that provide unforgettable experiences for travelers.
This year, Grand Velas Los Cabos has been awarded first place in the category of Luxury Hotels in Mexico. This accolade showcases the resort's dedication to delivering unmatched luxury and exceptional service to itguests. The
The Tripadvisor Best of the Best Awards are highly regarded within the hospitality industry, as they are based on reviews and opinions shared by millions of travelers worldwide.
Q
Does Grand Velas Los Cabos provide facilities for people with limited mobility?
A Yes. Our guests’ comfort is of utmost importance. The entire resort is equipped with elevators and wheelchair ramps, and the pools have access rails.
Q
How wide are the entrances to the wheelchair-accessible suites?
A The four wheelchair-accessible suites have a 43-inch main entrance, 43-inch connecting door, 35-inch shower entrance and 39-inch entrance to the bathroom and toilet.
Q
What is the best season to travel to Grand Velas Los Cabos?
A Any season of the year is an excellent time to enjoy this resort.
Q
Is Grand Velas Los Cabos is a business hotel?
A No, this resort is for pleasure and enjoyment of the destination, however, we also hold events and conventions for groups small and large.
Q
Is there an area exclusively for adults at the resort?
A Yes, one of the pools is exclusively for adults, as is Cocina de Autor restaurant.
Q
Does Grand Velas Los Cabos offer babysitting service?
A Yes, the resort has certified babysitters on site. This service is offered at an additional charge and must be reserved in advance.
Q
Does Grand Velas Los Cabos have a doctor on site?
A Yes, consultations and medical service are offered at an additional charge.
Q
What services are not included in the Grand Velas Los Cabos All Inclusive plan?
A Services such as laundry, Spa treatments, airport-hotel transportation, phone calls, items from the boutique, beauty salon ,and movie rentals. You can view all additional amenities on our website: https://loscabos.grandvelas.com/services.aspx.
Q
Does Grand Velas Los Cabos have transportation to and from the airport? Does it have an additional cost?
A Yes, for your convenience transportation to and from the airport is offered 24 hours a day, at an additional charge. VIP round-trip transportation to the airport (Los Cabos International Airport) has a cost of $ 300 USD for up to 5 guests.
Q
Is the resort's beach Blue Flag certified?
A We are yet to obtain this certification.
Q
Does the resort have a business center, computers, printer ,and fax?
A Yes, we offer these services at no additional charge.
Q
Does the resort have an ATM?
A We do not have an ATM inside the resort.
Q
How easy is it to request a taxi at the hotel?
A Requesting a taxi is very easy at Grand Velas Los Cabos. You can request a taxi with your Concierge or Bell Boys and it will take from 2 - 5 minutes to arrive.
Q
How can I schedule a tour?
A Your Concierge can assist you with all reservations, including local tours.
Q
Does the hotel have a photographer available for a photoshoot?
A Yes, the photography session service is offered at an additional charge.
Q
Does Grand Velas Los Cabos have adapters for different electrical outlets?
A Yes, we have adapters for different electrical outlets and they are provided at no additional charge.
Q
Does the resort offer nightly turndown service?
A Yes, every night the towels are replaced, the bed is arranged and the suite is prepared for a restful night's sleep.
Q
Where can I find information about the activities offered by the resort?
A All the activities offered by Grand Velas Los Cabos can be found on our website: https://loscabos.grandvelas.com/services.aspx; There you can find all the amazing activities that are offered without having to leave the resort. Indulge yourself with a revitalizing Spa treatment or relax in one of our three infinity pools. Tour the world with a culinary experience, connect with your spiritual being during a yoga class overlooking the sea, and allow children and teenagers to create moments that will last a lifetime, with special activities just for them.
Q
Are there special events for the upcoming holidays?
A Grand Velas Los Cabos offers incredible events throughout the year. The resort also organizes culinary and pairing events such as The Grand Chef Stars, Mexican parties and live music at Cocina de Autor.
Q
What is the Kids' Club schedule and what is the age range?
A The Kids' Club at Grand Velas Los Cabos is open daily from 9:00 a.m. to 11:00 p.m. Children from 4 to 12 years of age can enjoy unforgettable experiences during their stay. We also offer certified babysitters on site at an additional charge.
Q
Do I need to make a reservation for the Spa?
A Yes, we recommend you make a reservation for Grand Velas Los Cabos SE Spa in advance. Book an appointment for any of the Spa treatments or rituals by dialing extensions 7401 or 7402, or send an e-mail to reservacioneslc@velasresorts.com.
Q
In case of emergency, who should I call?
A In case of emergency, dial 911.
Q
What is the pool schedule?
A The pool is open from 8:00 a.m. to 8:00 p.m.
Q
Are the resort pools heated?
A Yes, the swimming pools at Grand Velas Los Cabos are heated. The adults-only Serenity pool has a temperature of 82 °F. The family pool located in the center, has a temperature of 84 °F and the pool for water activities, located opposite of restaurant Cabrilla has a temperature of 86 °F. The jacuzzi is also heated, with a temperature of 96 ° F.
Q
Can you swim in the ocean at Grand Velas Los Cabos?
A The ocean in the area is perfect for surfing, snorkeling ,and other water sports, but please bear in mind that swimming in the ocean in front of the resort is forbidden, as there is a strong undercurrent and the waves are unpredictable. However, just a mile away, near El Chileno beach, there is a perfect place to escape the crowds and swim freely. Our resort has a beach-front offering three infinity pools that have a direct view of the sea, so you can enjoy the spectacular scenery with each stroke.
Q
Are there swimming pools for adults only or are they all family-friendly?
A The Serenity pool, located oceanfront, is exclusively for adults. The other two infinity pools are open to all guests. In addition, there is a separate wading pool for children to dip and splash all day long.
Q
Does the resort have pools for children? What are the schedules?
A Yes, Grand Velas Los Cabos has a pool for little ones to relax and play in. This pool is open from 8:00 a.m. to 8:00 p.m. Please keep in mind that there are no lifeguards on duty.