[Skip to Content]Privacy Policy
A Enjoy all the fun Los Cabos has to offer without leaving the resort. Indulge in a holistic Spa treatment, relax at the three infinity pools, take a culinary tour around the globe or harmonize your senses during an oceanfront yoga class. Kids and teens will have the time of their lives with activities created especially for them. Grand Velas' activities program can be found on the website. 
A Grand Velas Los Cabos features many exciting holiday events throughout the year, like colorful fireworks on the 4th of July. The resort also hosts food and wine events, such as the Grand Chef Fest, Mexican fiestas and live music at Cocina de Autor. Visit our blog for the latest updates on events. 
A Our beachfront Los Cabos resort offers three infinity pools to lounge by and soak up the stunning views. The pools are open daily from 9:00 a.m. to 9:00 p.m. Feel free to unwind with a good book, or sip a cocktail, poolside. The choice is yours.
A Although certain areas of Los Cabos are perfect for surfing, snorkeling, and water-sports, the beach in front of Grand Velas is not suitable for swimming or wading due to strong undertows and unpredictable tides. Chileno Beach, located just a mile away, is a great place to escape the crowds, sunbathe and swim. Our beachfront resort also has three infinity pools overlooking the ocean, so you can enjoy breathtaking views while swimming.
A All three infinity pools are open to all guests. There is also separate pool for children to splash in. In addition, our all-inclusive resort offers a Kids' and Teens' Club with a fun activities program.
A The Kids' Club at Grand Velas Los Cabos is open daily from 9:00 a.m. to 11:00 p.m. Kids (ages 4 -12) can enjoy unforgettable experiences at Cabo's most luxurious All-inclusive resort, complimentary during your stay. There is also a babysitting service, avaiable at an additional charge.
A Yes, Grand Velas Los Cabos has a kids' pool for little ones to relax and play. The pool is open from 9:00 a.m. to 9:00 p.m. Please be advised that there is no lifeguard on duty.
A Yes, advance reservations for the Spa are strongly recommended to ensure availability. To book one of our holistic Spa treatments or rituals, please call extensions 7401 or 7402, or send an email to reservationspalc@velasresorts.com.
A Yes, we offer 24-hour airport shuttle service at an additional charge. Our VIP shuttle service is $300 USD for up to 5 people, roundtrip, from Los Cabos International Airport (SJD).
A In order to maintain the pristine tranquility of Grand Velas Los Cabos and remain respectful of other guests, pets are not allowed at our all-inclusive beach resort.
A Yes, all 307 suites in Grand Velas Los Cabos have ocean views.
A Yes, we have spacious, accessible suites so that guests with limited mobility can enjoy a comfortable stay.
A The Family Suite has maximum capacity for 6 adults or 4 adults and 2 children.
A Check-in is at 3:00 p.m. and the check-out at 12:00 p.m.
A Our sofas are not sofa beds per se, however, we can place an extra bed in the suite.
A The cancelation policy for suites depends on the season and the agency with whom you made your reservation. For more information, please contact our Call Center at 1 888 505 8406.
A All suites at Grand Velas Los Cabos have both.
A Yes, you may request an extra bed by emailing us at: econciergelc@velasresorts.com.
A Your reservation is guaranteed until 11:00 p.m. Please contact the Concierge department if you will be arriving after this time. A one-night charge may be applied depending on the contract clause or the policies of the agency with whom you have reserved.
A At Grand Velas Los Cabos we offer L'Occitane brand bath products.
A The tap water is drinkable but we recommend drinking the bottled water provided in each suite.
A Yes, at an additional charge we can grant you a suite upgrade.
A The suites do not have a microwave, but if you require one, we can provide one for you.
A Yes, our guests' wellbeing is our priority, throughout the resort. We suggest you inform us of any allergies prior to arrival so that we can take necessary measures to accommodate you.
A Yes, all suites have a device next to the door where the key card is placed to turn the electricity on and off. This measure is a very efficient way to save energy.
A Is it possible to smoke inside the suites?
A We have areas marked as smoking areas throughout the resort, which include some terraces and the beach area.
A At Grand Velas Los Cabos we offer the amenities necessary for a memorable getaway, with cribs, strollers and Baby Concierge service. We also offer very spacious suites which are ideal for large families.
A Yes, the resort has 131 connecting suites.
A Yes, and transportation must be reserved in advance. Your Concierge can gladly schedule it for you. Costs may vary depending on your final destination.
A To guarantee our impeccable quality of service and remain respectful of other guests, pets are not allowed inside the resort. Only service dogs are accepted.
A At night we have live music depending on the day of the week.
A Grand Velas Los Cabos has an inclusion and diversity policy with the LGBT community.
A Yes, we have implemented our water saving program with every change of bed linen and towels as well as an energy saving device that deactivates the electricity when the guests are not in their suites. Biodegradable straws are limited but offered to guests who require their use.
A Yes, the internet is included at the resort. You may access it by connecting to the Grand Velas Network.
A Yes, we have a covered parking lot available for our guests at no extra cost.
A When you check-in at the resort, you are offered the option of leaving a card on file to open credit for additional charges.
A Yes, we accept payments in US Dollars.
A Yes, we have one of the largest and most complete convention centers in the destination.
A Yes, however please note that you can exchange a maximum of $300 USD per guest, per day; per stay we can accept up to $1,500 USD per person and you will be required to show your passport.
A Yes, it is an activity that can be arranged.
A There are two ways you can share your experience at the resort. At the end of your stay, you will receive a satisfaction survey where you can share the full details of your experience. The second option is TripAdvisor, the interactive review site.
A Infants 0 to 3 years of age are free of charge. Children ages 4 and up are subject to a charge which may vary according to season.
A Yes, we offer airport transportation for an additional fee.
A Right in front of our resort it is not permitted to swim due to dangerous ocean conditions.
A Yes, we have a kids club available to kids aged 4-12 that is open daily 9AM to 11PM
A Any season of the year is an excellent time to enjoy this resort.
A No, this resort is for pleasure and enjoyment of the destination, however, we also hold events and conventions for groups small and large.