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A Enjoy all the fun Los Cabos has to offer without leaving the resort. Indulge in a holistic Spa treatment, relax at the three infinity pools, take a culinary tour around the globe or harmonize your senses during an oceanfront yoga class. Kids and teens will have the time of their lives with activities created especially for them. Grand Velas' activities program can be found on the website. 
A Grand Velas Los Cabos features many exciting holiday events throughout the year, like colorful fireworks on the 4th of July. The resort also hosts food and wine events, such as the Grand Chef Fest, Mexican fiestas and live music at Cocina de Autor. Visit our blog for the latest updates on events. 
A Our beachfront Los Cabos resort offers three infinity pools to lounge by and soak up the stunning views. The pools are open daily from 9:00 a.m. to 9:00 p.m. Feel free to unwind with a good book, or sip a cocktail, poolside. The choice is yours.
A Although certain areas of Los Cabos are perfect for surfing, snorkeling, and water-sports, the beach in front of Grand Velas is not suitable for swimming or wading due to strong undertows and unpredictable tides. Chileno Beach, located just a mile away, is a great place to escape the crowds, sunbathe and swim. Our beachfront resort also has three infinity pools overlooking the ocean, so you can enjoy breathtaking views while swimming.
A All three infinity pools are open to all guests. There is also separate pool for children to splash in. In addition, our all-inclusive resort offers a Kids' and Teens' Club with a fun activities program.
A The Kids' Club at Grand Velas Los Cabos is open daily from 9:00 a.m. to 11:00 p.m. Kids (ages 4 -12) can enjoy unforgettable experiences at Cabo's most luxurious All-inclusive resort, complimentary during your stay. There is also a babysitting service, avaiable at an additional charge.
A Yes, Grand Velas Los Cabos has a kids' pool for little ones to relax and play. The pool is open from 9:00 a.m. to 9:00 p.m. Please be advised that there is no lifeguard on duty.
A Yes, advance reservations for the Spa are strongly recommended to ensure availability. To book one of our holistic Spa treatments or rituals, please call extensions 7401 or 7402, or send an email to email-spa reservationreservacionesspalc@velasresorts.com.
A Yes, we offer 24-hour airport shuttle service at an additional charge. Our VIP shuttle service is $300 USD for up to 5 people, roundtrip, from Los Cabos International Airport (SJD).
A In order to maintain the pristine tranquility of Grand Velas Los Cabos and remain respectful of other guests, pets are not allowed at our all-inclusive beach resort.
A Yes, all 307 suites in Grand Velas Los Cabos have ocean views.
A Yes, we have spacious, accessible suites so that guests with limited mobility can enjoy a comfortable stay.
A The Family Suite has maximum capacity for 6 adults or 4 adults and 2 children.
A Our sofas are not sofa beds per se, however, we can place an extra bed in the suite.
A The cancelation policy for suites depends on the season and the agency with whom you made your reservation. For more information, please contact our Call Center at 1 888 505 8406.
A All suites at Grand Velas Los Cabos have both.
A Your reservation is guaranteed until 11:00 p.m. Please contact the Concierge department if you will be arriving after this time. A one-night charge may be applied depending on the contract clause or the policies of the agency with whom you have reserved.
A The tap water is drinkable but we recommend drinking the bottled water provided in each suite.
A The suites do not have a microwave, but if you require one, we can provide one for you.
A Yes, our guests' wellbeing is our priority, throughout the resort. We suggest you inform us of any allergies prior to arrival so that we can take necessary measures to accommodate you.
A Yes, all suites have a device next to the door where the key card is placed to turn the electricity on and off. This measure is a very efficient way to save energy.
A We have areas marked as smoking areas throughout the resort, which include some terraces and the beach area.
A At Grand Velas Los Cabos we offer the amenities necessary for a memorable getaway, with cribs, strollers and Baby Concierge service. We also offer very spacious suites which are ideal for large families.
A Yes, and transportation must be reserved in advance. Your Concierge can gladly schedule it for you. Costs may vary depending on your final destination.
A To guarantee our impeccable quality of service and remain respectful of other guests, pets are not allowed inside the resort. Only service dogs are accepted.
A Grand Velas Los Cabos has an inclusion and diversity policy with the LGBT community.
A Yes, we have implemented our water saving program with every change of bed linen and towels as well as an energy saving device that deactivates the electricity when the guests are not in their suites. Biodegradable straws are limited but offered to guests who require their use.
A Yes, the internet is included at the resort. You may access it by connecting to the Grand Velas Network.
A Yes, we have a covered parking lot available for our guests at no extra cost.
A When you check-in at the resort, you are offered the option of leaving a card on file to open credit for additional charges.
A Yes, we have one of the largest and most complete convention centers in the destination.
A Yes, however please note that you can exchange a maximum of $300 USD per guest, per day; per stay we can accept up to $1,500 USD per person and you will be required to show your passport.
A There are two ways you can share your experience at the resort. At the end of your stay, you will receive a satisfaction survey where you can share the full details of your experience. The second option is TripAdvisor, the interactive review site.
A Infants 0 to 3 years of age are free of charge. Children ages 4 and up are subject to a charge which may vary according to season.
A Yes, we offer airport transportation for an additional fee.
A Right in front of our resort it is not permitted to swim due to dangerous ocean conditions.
A Yes, we have a kids club available to kids aged 4-12 that is open daily 9AM to 11PM
A No, this resort is for pleasure and enjoyment of the destination, however, we also hold events and conventions for groups small and large.
A Yes, one of the pools is exclusively for adults, as is Cocina de Autor restaurant.
A Yes, the resort has certified babysitters on site. This service is offered at an additional charge and must be reserved in advance.
A Yes, consultations and medical service are offered at an additional charge.
A Services such as laundry, Spa treatments, airport-hotel transportation, phone calls, items from the boutique, beauty salon ,and movie rentals. You can view all additional amenities on our website: https://loscabos.grandvelas.com/services.aspx.
A Yes, for your convenience transportation to and from the airport is offered 24 hours a day, at an additional charge. VIP round-trip transportation to the airport (Los Cabos International Airport) has a cost of $ 300 USD for up to 5 guests.
A We do not have an ATM inside the resort.
A Requesting a taxi is very easy at Grand Velas Los Cabos. You can request a taxi with your Concierge or Bell Boys and it will take from 2 - 5 minutes to arrive.
A Your Concierge can assist you with all reservations, including local tours.
A Yes, our day pass includes breakfast at Azul restaurant. You'll also able to enjoy the pool area, as well as drinks and snacks from 9:00 a.m. at 6:00 p.m. The cost varies depending on the season.
A Yes, we have adapters for different electrical outlets and they are provided at no additional charge.
A Yes, every night the towels are replaced, the bed is arranged and the suite is prepared for a restful night's sleep.
A All the activities offered by Grand Velas Los Cabos can be found on our website: https://loscabos.grandvelas.com/services.aspx; There you can find all the amazing activities that are offered without having to leave the resort. Indulge yourself with a revitalizing Spa treatment or relax in one of our three infinity pools. Tour the world with a culinary experience, connect with your spiritual being during a yoga class overlooking the sea, and allow children and teenagers to create moments that will last a lifetime, with special activities just for them.
A Grand Velas Los Cabos offers incredible events throughout the year. The resort also organizes culinary and pairing events such as The Grand Chef Stars, Mexican parties and live music at Cocina de Autor.
A The Kids' Club at Grand Velas Los Cabos is open daily from 9:00 a.m. to 11:00 p.m. Children from 4 to 12 years of age can enjoy unforgettable experiences during their stay. We also offer certified babysitters on site at an additional charge.
A Yes, we recommend you make a reservation for Grand Velas Los Cabos SE Spa in advance. Book an appointment for any of the Spa treatments or rituals by dialing extensions 7401 or 7402, or send an e-mail to reservacioneslc@velasresorts.com.
A The pool is open from 8:00 a.m. to 8:00 p.m.
A Yes, the swimming pools at Grand Velas Los Cabos are heated. The adults-only Serenity pool has a temperature of 82 °F. The family pool located in the center, has a temperature of 84 °F and the pool for water activities, located opposite of restaurant Cabrilla has a temperature of 86 °F. The jacuzzi is also heated, with a temperature of 96 ° F.
A The ocean in the area is perfect for surfing, snorkeling ,and other water sports, but please bear in mind that swimming in the ocean in front of the resort is forbidden, as there is a strong undercurrent and the waves are unpredictable. However, just a mile away, near El Chileno beach, there is a perfect place to escape the crowds and swim freely. Our resort has a beach-front offering three infinity pools that have a direct view of the sea, so you can enjoy the spectacular scenery with each stroke.
A The Serenity pool, located oceanfront, is exclusively for adults. The other two infinity pools are open to all guests. In addition, there is a separate wading pool for children to dip and splash all day long.
A Yes, Grand Velas Los Cabos has a pool for little ones to relax and play in. This pool is open from 8:00 a.m. to 8:00 p.m. Please keep in mind that there are no lifeguards on duty.
A Yes. Our guests' comfort is of utmost importance. The entire resort is equipped with elevators and wheelchair ramps, and the pools have access rails.
A The four wheelchair-accessible suites have a 43-inch main entrance, 43-inch connecting door, 35-inch shower entrance and 39-inch entrance to the bathroom and toilet.