Frequently Asked Questions
Q
Do you have pet-friendly suites?
A In order to maintain the pristine tranquility of Grand Velas Los Cabos and remain respectful of other guests, pets are not allowed at our all-inclusive beach resort.
Q
Do all suites have an ocean view?
A Yes, all 307 suites in Grand Velas Los Cabos have ocean views.
Q
Does Grand Velas Los Cabos have suites for guests with limited mobility?
A Yes, we have spacious, accessible suites so that guests with limited mobility can enjoy a comfortable stay.
Q
What is the maximum capacity for the suites?
A The Family Suite has maximum capacity for 6 adults or 4 adults and 2 children.
Q
What is the check-in and check-out time for the suites?
A Check-in is at 3:00 p.m. and the check-out at 12:00 p.m.
Q
What kind of voltage will I find in the suites at Grand Velas Los Cabos?
A All suites have 110 KW connections.
Q
Can the sofa in the suite be used as a sofa bed?
A Our sofas are not sofa beds per se, however, we can place an extra bed in the suite.
Q
What is your cancellation policy for suites?
A The cancelation policy for suites depends on the season and the agency with whom you made your reservation. For more information, please contact our Call Center at call-contact center1-888-505-8406.
Q
How can I book a group of suites?
A You can contact us via email at email-contact centercontactcenter@velasresorts.com
Q
What is the cut off time for my guaranteed suite reservation?
A Your reservation is guaranteed until 11:00 p.m. Please contact the Concierge department if you will be arriving after this time. A one-night charge may be applied depending on the contract clause or the policies of the agency with whom you have reserved.
Q
Hotels with private pools in room Cabo San Lucas?
A Grand Velas Los Cabos is one-of-a-kind Luxury all-Inclusive resort with an array of exclusive in-suite amenities, including immersion and plunge pools to refresh while you enjoy the panoramic views from the comfort of your terrace with your favorite drink from the minibar —replenished daily—. Take a glimpse at the stunning suites awaiting at this link.
Q
Hotels with private pools in room Cabo San Lucas?
A Grand Velas Los Cabos is one-of-a-kind Luxury all-Inclusive resort with an array of exclusive in-suite amenities, including immersion and plunge pools to refresh while you enjoy the panoramic views from the comfort of your terrace with your favorite drink from the minibar —replenished daily—. Take a glimpse at the stunning suites awaiting at this link.