Reviews

This resort is extraordinary. The staff is amazing from first contact at the front desk, to housekeeping, pool staff, restaurants and on the beach. We spent 6 nights at the resort and we loved spending the days by the pool enjoying poolside service. The buffet was something amazing! The staff was so attentive that they would carry my food from the buffet to my table when they noticed me walking towards them. While we loved all of the restaurants the Japanese was our favorite. The duck, lamb and tuna were something to write home about. This was definately a luxury resort with clean, sound proof rooms, beautiful views and well trained staff.

La atención es increíble (Translated by Google) The service is amazing.

Our stay at Grand Velas was nothing short of exceptional—truly a five-star experience in every sense. From the moment we arrived, the service was seamless, the property was immaculate, and every detail felt thoughtfully curated. The dining alone sets this place apart. Each of the five formal restaurants delivers a completely unique experience. Cocina de Autor was an absolute highlight—creative, beautifully presented dishes that rival any Michelin-level experience. Frida offered rich, authentic Mexican flavors in an elegant setting Lucca was perfect for upscale Italian with incredible depth of flavor, and Sen Lin delivered fresh, vibrant Asian cuisine that rounded out the culinary journey perfectly. Every meal felt like an event, not just dinner. What really made our stay unforgettable, though, was the people. Oscar, the poolside barkeeper, deserves special recognition. Not only did he make some of the best cocktails we’ve ever had, but he brought energy, personality, and genuine warmth to every interaction. By the second day, he already knew our preferences and had drinks ready before we even asked—next-level service. Between the world-class food, stunning grounds, and incredible staff, Grand Velas exceeded every expectation. We’ll absolutely be back.