Reviews

Bueno

A remarkable and unforgettable experience.

We have been coming to Grand Velas for years now. Next year will be our 8th stay at the property so we obviously love it because we never go anywhere else repeatedly. It is truly a magical place where the customer service is unparalleled and anything is possible. They literally won’t say “no” to any request and that level of service and attention to detail is what keeps us coming back year after year. The food is (for the most part) outstanding. While we have noticed some incremental decreases in quality over the years, it is still quite good and worth coming back for. The ambiance is just incredible. The infinity pool looking out to the ocean is stunning. The kids club staff does an exceptional job of caring for our children. They are so warm, kind, and attentive. The rooms are large and luxurious with every room facing the ocean. The gym also has stunning views of the ocean. By far though, the best part of this place is the customer service. From house keeping, to the restaurants, to the concierge and private butlers, the bartenders, to the pool attendants. Literally every person there does an outstanding job of making us feel special and well taken care of. We especially love how they deliberately try and keep their occupancy relatively low to provide more of that quiet luxury ambiance. I do wish that there were more breakfast and lunch options especially for families like us who stay for 4-6 days at a time and yearn for more daytime dining options and get a little bored with the pool menu and Azul day after day. We can’t wait for our next visit!